All Systems Operational

Uptime over the past 90 days. View historical uptime.
HOPE Operational
Application Operational
Database Operational
Scanned Documents Operational
Nextcloud - Client Document Upload Operational
HOPE TRAINING Operational
hope training Operational
Hope Training 2 Operational
Salesforce Operational
Docstore Operational
Debt Help Replatform (Salesforce GBR102) Operational
Inspire (Salesforce SWE34) Operational
XCD (Salesforce GBR74) Operational
GRACE Operational
Application Operational
Database Operational
Connection to HOPE Operational
Connection to JOY Operational
JOY Operational
Application Operational
Database Operational
Connection to HOPE Operational
Electronic Fact Find (EFF) Operational
EFF Live Operational
EFF Test Operational
Discovery Operational
Discovery Operational
Head Office Systems Operational
Printing Operational
VPN Operational
Expenses Operational
File Server Operational
Visual Media NAS Operational
Phones - 3CX Operational
WiFi and Internet Operational
Login System Operational
Email Archive Operational
Google Gmail Operational
Google Calendar Operational
Google Drive Operational
Google Docs Operational
Google Meet Operational
Slack Messaging Operational
Slack Apps/Integrations Operational
WINSRV01 Operational
Windows server Operational
Metabase Operational
CAP External/Public Websites Operational
CAP UK Website Operational
CAP Money Website Operational
Creditor Portal Operational
Atlassian Products Operational
Jira Service Management Authentication and User Management Operational
Jira Service Management Service Portal Operational
Jira Service Management Jira Service Management Web Operational
Jira Service Management Jira Service Management Email Requests Operational
Jira Service Management Automation for Jira Operational
Jira Service Management Automation for Jira Operational
Jira Software Authentication and User Management Operational
Jira Software Create and edit Operational
Jira Software Viewing content Operational
Jira Software Administration Operational
Jira Work Management Authentication and User Management Operational
Confluence Authentication and User Management Operational
Confluence View Content Operational
Print Shop Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Print Shop Update Jun 22, 2026 08:45-10:30 BST

Our print shop provider (Propack) is updating their systems on Monday morning which may result in a brief period where users are unable to login to Propack. We are working with them to ensure this is as short as possible. However please place orders before Monday or after 10am Monday morning.
Posted on Jun 18, 2026 - 15:28 BST
Jun 21, 2026

No incidents reported today.

Jun 20, 2026

No incidents reported.

Jun 19, 2026

No incidents reported.

Jun 18, 2026

No incidents reported.

Jun 17, 2026

No incidents reported.

Jun 16, 2026

No incidents reported.

Jun 15, 2026
Support Hub Network Upgrade
Completed - The scheduled maintenance has been completed.
Jun 15, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 21:00 BST
Scheduled - We will be upgrading the Network equipment at the Bradford Support Hub, we expect services to be unavailable for part of this time.
Jun 12, 09:33 BST
Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026

No incidents reported.

Jun 11, 2026

No incidents reported.

Jun 10, 2026

No incidents reported.

Jun 9, 2026

No incidents reported.

Jun 8, 2026
Issues with CAP Login
Resolved - This incident has been resolved.
Jun 8, 18:56 BST
Monitoring - ISSUE: We are currently experiencing a few reported issues with some people logging into our systems.
IMPACT: The login might time out and not provide you access
INFORMATION: Just keep trying but also rather than use your first&lastname user name you could try using your full CAP email address.
May 11, 09:29 BST
Single Sign On Error when accessing DHP Live
Resolved - This incident has been resolved.
Jun 8, 18:56 BST
Identified - We have identified an issue affecting certain users attempting to login via Single Sign On to the Debt Help Platform.

We are not aware of the full scope of this issue but we are investigating.

At the same time, we are investigating and testing a fix for this issue and will provide updates in due course.
Jun 8, 11:05 BST
Issue with password resets on CAP Login
Resolved - A fix has been deployed and we are seeing this functionality restored.
Jun 8, 14:56 BST
Investigating - We've identified an issue where users are unable to action password changes on their accounts, leaving them unable to log into CAP systems if they are logging in for the first time.

Users who are not attempting to change their passwords are able to login as normal.

Our team is actively working to identify a fix and we will provide updates as soon as we have more information.
Jun 8, 10:49 BST
Jun 7, 2026

No incidents reported.

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