We are now confident that this incident is now resolved. Thank you for your support as the team worked through ensuring that our systems are safe and secure.
Posted Oct 22, 2026 - 10:30 BST
Monitoring
Systems are back online and we'll continue to monitor our systems throughout the day to make sure things are secure.
Posted Oct 22, 2026 - 07:37 BST
Identified
The systems have been updated and we are bringing back systems one by one. We're hoping to do this fairly quickly and should resume normal service within the next 60 mins.
Posted Oct 22, 2026 - 07:16 BST
Investigating
We are aware of security issues that could impact all our systems including Money Coaching and the CAP Website. To ensure CAP is secure we've taken all systems offline and will review this in the morning.
Posted Oct 21, 2026 - 18:33 BST
This incident affected: Head Office Systems (Printing, VPN, Expenses, File Server, Login System, Email Archive), JOY (Application, Database, Connection to HOPE), HOPE (Application, Database, Scanned Documents, Nextcloud - Client Document Upload, hope training, Hope Training 2), Electronic Fact Find (EFF) (EFF Live, EFF Test), GRACE (Application, Database, Connection to HOPE, Connection to JOY), Discovery (Discovery), and CAP External/Public Websites (CAP UK Website, CAP Money Website, Creditor Portal).